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Privacy policy

Last updated: 15 October 2026 This Privacy Policy explains how Fat Ronaldo's Ltd, trading as Cosmo's ldn (registered in England and Wales, company no. 11298461) ("we", "us" or "our"), collects, uses and shares your personal information when you visit or buy from cosmosldn.com (the "Site"), or otherwise get in touch with us (together, the "Services"). "You" means anyone whose information we hold, whether you're a customer, a visitor to the Site or someone who has contacted us. We are the data controller for your personal information. Please read this policy carefully. If you have any questions, email us at hello@cosmosldn.com. Changes to This Policy We may update this policy from time to time, for example to reflect changes to how we work or to the law. When we do, we'll post the new version on the Site and change the "Last updated" date above. What Personal Information We Collect The information we collect depends on how you use the Services. Information you give us directly: - Contact details: your name, address, phone number and email address. - Order information: your name, billing and delivery addresses, payment confirmation, email address and phone number. - Account information: your username, password and security questions, if you create an account. - Shopping information: the items you view, add to your basket or save to a wishlist. - Customer support information: anything you choose to include when you contact us. You don't have to give us this information, but without it we may not be able to take your order or answer your message. Information we collect automatically: When you use the Site, we and our service providers automatically collect information about how you use it ("Usage Data"), using cookies, pixels and similar technologies ("Cookies"). This can include your device and browser type, your IP address, your network connection and how you interact with the Site. Information we get from third parties: - Shopify, which powers our Site and checkout. - Our payment processors, who collect your payment details (such as card information and billing address) to process your payment. We never see or store your full card details. - Printful, our print and fulfilment partner, which receives your name, delivery address and order details so it can make and deliver your order. - Tracking technologies used when you visit the Site, open our emails or interact with our adverts. We treat information we receive from third parties in line with this policy. We're not responsible for the accuracy of information third parties give us, or for their own privacy practices. How We Use Your Personal Information - To provide our products and Services (to perform our contract with you): processing payments, making and delivering your order, sending order and delivery updates, handling returns and exchanges, managing your account and letting you leave reviews. - Marketing (with your consent, or where the law allows us to market to existing customers): sending you emails about new drawings, drops and offers, and showing you relevant adverts. You can unsubscribe at any time using the link in any of our emails. - Security and fraud prevention (in our legitimate interests): detecting and dealing with fraudulent, illegal or malicious activity. If you have an account, please keep your login details safe and don't share them. If you think your account has been compromised, contact us straight away. - Talking to you (in our legitimate interests): answering your questions, giving customer support and improving our Services. - Legal obligations: keeping records we're required to keep, for example for tax and accounting. Cookies We use Cookies to run and improve the Site, remember your preferences and understand how people use it. For details of the Cookies Shopify uses to power our store, see https://www.shopify.com/legal/cookies. We may also allow trusted third parties to use Cookies on the Site to tailor adverts on our Site and elsewhere. Most browsers accept Cookies by default, but you can change your browser settings to block or delete them. Blocking Cookies may mean some parts of the Site don't work properly. Who We Share Your Personal Information With We only share your information where we need to, including: - With service providers who work on our behalf, such as Shopify (website and checkout), payment processors, Printful (printing and fulfilment), delivery companies, email providers and analytics providers. - With business and marketing partners, including Shopify, to provide services and show you adverts. They use your information in line with their own privacy policies. - When you ask us to, or consent to it, for example when you use a social media login or sharing feature. - If our business is sold or restructured, with the new owner. - Where the law requires it, or to enforce our terms, or to protect our rights, our customers or others. We do not sell your personal information. Reviews and Other Content You Post If you post a review or other content on a public part of the Site, anyone can see it. Please don't include personal details you wouldn't want made public. Links to Other Websites The Site may link to other websites and platforms, such as Instagram. We don't control them and aren't responsible for their content or privacy practices, so please check their own policies. Children The Services aren't intended for children, and we don't knowingly collect personal information from anyone under 16. If you're a parent or guardian and believe your child has given us their information, contact us and we'll delete it. Keeping Your Information Safe and How Long We Keep It We take reasonable steps to protect your information, but no system is completely secure. Please don't send sensitive information to us by insecure means. We keep your information only as long as we need it: to provide the Services, to manage your account, to resolve disputes, and to meet legal requirements. For example, we keep order and payment records for six years for tax purposes. Your Rights Under UK data protection law (UK GDPR), and the EU GDPR if you're in the EU, you have the right to: - Access the personal information we hold about you. - Correct information that's wrong or incomplete. - Delete your information, in certain circumstances. - Restrict or object to how we use your information, in certain circumstances. - Data portability: receive a copy of your information, or have it sent to another organisation. - Withdraw your consent at any time, where we rely on consent. - Opt out of marketing at any time, using the unsubscribe link in our emails. We'll still send you emails about your orders. To use any of these rights, email hello@cosmosldn.com. We may need to confirm your identity first. We'll reply within one month. Exercising your rights won't affect how we treat you. Complaints If you're unhappy with how we've handled your information, please contact us first and we'll do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ico.org.uk), the UK's data protection regulator, or to your local data protection authority if you live outside the UK. International Transfers Some of our service providers, such as Shopify and Printful, may store or process your information outside the UK, including in the European Union and the United States. Where this happens, we make sure there are appropriate safeguards in place, such as the UK International Data Transfer Agreement or Addendum, the EU Standard Contractual Clauses, or a transfer to a country the UK recognises as giving adequate protection. Contact Us If you have any questions about this policy or want to use your rights, please email us at hello@cosmosldn.com or write to us at: Fat Ronaldo's Ltd, trading as Cosmo's ldn 30 Hickling Road Ilford IG1 2HY United Kingdom Registered in England and Wales, company no. 11298461.